dreamjilli Privacy Policy

About This Privacy Policy

This Privacy Policy explains how dreamjilli collects, uses, stores, and protects the personal information of players who register and use our online gaming platform in the Philippines. It applies to all services available on dreamjilli, including slot games, live casino, fish games, sports betting, and account management features. By creating an account or continuing to use our platform, you confirm that you have read and understood this policy. We are committed to handling your data responsibly and in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. If you have any questions about how your data is handled, you can reach our support team at [email protected] at any time.

What Information We Collect

When you register and use dreamjilli, we collect the following categories of personal information:

• Registration data: Full name, date of birth, email address, mobile number, and username chosen at sign-up.
• Identity verification data: Government-issued ID details collected during KYC (Know Your Customer) verification, as required by Philippine regulations.
• Financial data: Payment method details, transaction history, deposit and withdrawal records. We do not store full card numbers — payment processing is handled by certified third-party processors.
• Device and usage data: IP address, browser type, device model, operating system, pages visited, session duration, and in-game activity logs.
• Communications data: Records of messages sent to our support team, including email correspondence and live chat transcripts.

How We Use Your Information

Your personal data is used solely for the purposes of operating and improving the dreamjilli platform. We use your registration and identity data to verify your account, prevent fraud, and comply with Philippine anti-money laundering regulations. Financial data is used to process deposits and withdrawals accurately and to maintain a complete transaction record for your account. Device and usage data helps us optimise platform performance, detect suspicious activity, and personalise your gaming experience on mobile and desktop. We may also use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional offers. We will never use your data for purposes beyond those described in this policy without first obtaining your explicit consent.

Sharing Your Data With Third Parties

dreamjilli does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — strictly under confidentiality agreements and only to the extent necessary to perform their services. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. In the event of a business merger, acquisition, or restructuring, your data may be transferred to the successor entity, and you will be notified in advance. All third-party partners we work with are required to maintain data protection standards consistent with Philippine law.

How We Keep Your Data Secure

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols. Sensitive account information is stored in encrypted form, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We conduct regular security audits and vulnerability assessments to identify and address potential risks. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your dreamjilli account and to keep your login credentials confidential at all times.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements. Usage and device data may be retained for shorter periods for operational and security purposes. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you wish to request early deletion of your data, please contact us at [email protected], and we will assess your request in accordance with our legal obligations.

Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by dreamjilli:

• Right to be informed: You have the right to know what data we collect and how it is used.
• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your data is inaccurate or incomplete, you can request that we correct it.
• Right to erasure: Subject to legal retention requirements, you may request deletion of your personal data.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request a structured, machine-readable copy of your data where technically feasible.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 15 business days.

Cookies and Tracking Technologies

dreamjilli uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and analyse how the platform is used. We use strictly necessary cookies to operate core platform functions, as well as analytical cookies to understand user behaviour and improve our services. We do not use third-party advertising cookies or share cookie data with ad networks. You can manage or disable cookies through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform. By continuing to use dreamjilli after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players via email or through a prominent notice on the platform at least 14 days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of the dreamjilli platform after any changes have taken effect constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account.