dreamjilli Responsible Gaming

Gaming should always be fun. dreamjilli is committed to helping every Philippines player stay in control — with practical tools, clear guidance, and a platform built around your well-being.

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Play Within Your Limits Set Session Time Limits Deposit Limits Available Self-Exclusion Option 24/7 Support Mental Health Matters Family-Friendly Tools Play Within Your Limits Set Session Time Limits Deposit Limits Available Self-Exclusion Option 24/7 Support Mental Health Matters Family-Friendly Tools

Our Commitment to Safe Play

How dreamjilli keeps gaming enjoyable and under your control.

At dreamjilli, we believe that online gaming is entertainment — and entertainment should never come at the cost of your financial health or personal well-being. We are fully committed to providing a safe, transparent, and responsible gaming environment for every player in the Philippines. Our platform is designed with built-in tools that let you set boundaries, take breaks, and seek help whenever you need it. We work in accordance with Philippine gaming regulations and follow internationally recognised responsible gaming standards. If you ever feel that gaming is becomingmore than just fun, our team is here to help you take back control — no judgement, no pressure.

Deposit & Spending Limits

You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be increased for 24 hours, giving you a genuine cooling-off period. This tool is designed to help you stay within a budget that works for your lifestyle and income. We encourage every player to set a limit before they start playing, not after. Responsible budgeting is the single most effective way to keep gaming enjoyable long-term.

Session Time Reminders

It is easy to lose track of time when you are enjoying your favourite games. dreamjilli lets you set session time reminders that notify you when you have been playing for a set duration — whether that is 30 minutes, one hour, or longer. When the reminder appears, you can choose to continue or log out and take a break. These reminders are a simple but powerful nudge to help you stay aware of how long you have been playing. Healthy gaming habits start with awareness, and we make that awareness easy to build.

Take a Break

If you feel you need a short pause from gaming, our Take a Break feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. During this time, you will not be able to log in, place bets, or make deposits. The break activates immediately and cannot be cancelled early, so you can step away with confidence. This is not a punishment — it is a tool designed to give you space and perspective whenever you need it. Many players find that a short break refreshes their enjoyment of the platform when they return.

Self-Exclusion

For players who feel they need a longer or permanent break, self-exclusion is available. You can request self-exclusion for a minimum of six months or on a permanent basis by contacting our support team at [email protected]. Once self-exclusion is active, your account will be closed and you will not be able to register a new account during the exclusion period. We take self-exclusion requests seriously and process them promptly. If you are struggling with problem gambling, self-exclusion combined with professional support is one of the most effective steps you can take.

Recognising the Warning Signs

Knowing when gaming stops being fun is the first step toward getting help.

Problem gambling can affect anyone, regardless of age, income, or experience. It often develops gradually, which is why it is important to check in with yourself regularly. The following signs may indicate that gaming is having a negative impact on your life. If you recognise any of these in yourself or someone you care about, please reach out to our support team or a professional counselling service in the Philippines.

Spending more money on gaming than you can afford, or borrowing money to fund your play.

Feeling restless, irritable, or anxious when you are not able to play.

Chasing losses — continuing to play in an attempt to win back money you have already lost.

Neglecting work, school, family, or personal responsibilities because of gaming.

Hiding your gaming activity or lying to friends and family about how much time or money you spend.

Using gaming as a way to escape stress, depression, or difficult personal situations.

Where to Get Help in the Philippines

If you or someone you know needs support, the National Council on Problem Gambling Philippines and the Department of Health's mental health hotline are available to provide confidential guidance. You can also contact our support team directly at [email protected] — we can help you activate self-exclusion, set account limits, or simply point you toward the right resources. You do not have to face this alone, and reaching out is always the right move. There is no shame in asking for help, and taking that first step is a sign of strength, not weakness.

Common Questions About Responsible Gaming

Quick answers to what Filipino players most often ask about staying safe on dreamjilli.

You can set a deposit limit by logging into your account and navigating to the Responsible Gaming section in your account settings. From there, you can choose a daily, weekly, or monthly limit that suits your budget. The limit takes effect immediately once you save it. If you want to lower your limit, the change applies right away. If you want to raise it, there is a mandatory 24-hour waiting period to give you time to reconsider. If you have trouble finding the setting, contact our support team at [email protected] and we will guide you through the process.

No — once a self-exclusion period has been activated, it cannot be cancelled or shortened before the agreed end date. This is intentional: the purpose of self-exclusion is to give you a firm, reliable boundary that you can trust. For exclusions of six months or longer, a cooling-off period applies even after the exclusion ends, during which you will need to actively request reinstatement. We take this seriously because we know that problem gambling can make it tempting to reverse a decision made in a moment of clarity. If you are unsure whether self-exclusion is right for you, speak to our support team first.

Yes. You must be at least 21 years old to register and play on dreamjilli, in line with Philippine gaming regulations. We verify the age of all players during the KYC (Know Your Customer) process, and any account found to belong to a minor will be immediately closed and any funds returned. We strongly encourage parents and guardians to use device-level parental controls to prevent underage access to online gaming platforms. If you suspect that a minor has registered on our platform, please report it to [email protected] immediately so we can investigate and act.

If you are concerned about a family member's gaming behaviour, the most important thing you can do is open a calm, non-judgmental conversation with them about what you have noticed. Encourage them to speak with a professional counsellor or contact a support organisation in the Philippines. You can also contact our support team at [email protected] to discuss options — while we cannot share account details due to privacy regulations, we can advise you on the steps available. Remember that problem gambling is a recognised condition, and recovery is absolutely possible with the right support. Taking action early makes a significant difference in outcomes.

Play Smart, Play Safe

Gaming is best when it stays fun. Explore our FAQ for more guidance, or create a free account and experience dreamjilli with all our responsible gaming tools ready to use from day one.